Why work with us?We are a family owned and operated full service company, that through years of experience can recognize issues that may need to be addressed. When we see these items, we will inform you of them. In some cases, we will be able to correct them for you, and in others we will recommend an individual or a company that can assist you. This is just another attribute that sets us apart from all the rest.
We do not have either commission based sales or service staff. However, we do have many hours dedicated to educating ourselves to ever changing water tables and technologies as they continue to evolve. Having a Water Quality Association (WQA) Certified Master Water Specialist and Certified Installer on staff, we strive to bring you the latest most efficient methods of correcting the issues that your water may have. The recommendation you receive is based upon the water quality and the intended use of the water, not by an overreaching sales person. We treat you the way we would want to be treated, and that’s why we offer FREE Phone or Internet Quotes and although we would like to sample the water ourselves, we will quote equipment based on a water test results that are supplied to us. This will allow you, the customer, the information needed to make a decision without impacting your work schedule or time from the family.
It is our belief that information is and should be FREE. We welcome all of your questions, as the answers will help you make an informed and educated decision. We believe that helping our customers understand their water issues as they relate to families and lifestyles, helps us determine the best approach to correcting the problem.
A Letter from the Founding Partner
Back in 1974, a friend of mine came up to me and asked me if I could fix his water softener, and I did. Shortly thereafter another friend asked me to do the same. A relative heard me talking about it, and asked if I could install one for him, and I did. I have since realized that those friends and relatives I helped in 1974 were my first customers. I soon took on a partner, and proceeded to get the word out about what it was we were offering: A great product at an affordable price. We knocked on doors, worked nights and weekends, and made ourselves available to our customers when it was most convenient to them. We built this business like we were dealing with friends and family; a name with a face and an understanding of real life concerns. As a boy, my son William would ride with me on Saturdays, helping out and cleaning up. As he grew up he has become more of an integral part of the business. In the early nineties, my partner retired from the business, and my son, just out of college, came on board as my partner. That was the first year our business ever appeared in the yellow pages. Until then our growth relied on word of mouth and door-to-door sales. The past 27 years have seen many exciting changes to our business model. Our first website launched in 2006 helping us let the consumer be aware of the water conditioning options they have in the Hudson Valley and surrounding counties. We have continued to expand our product lines to meet the needs of the area, as well as continuing our education in the water industry. Throughout all of the growth, and the ever-changing landscape of the business world, we always keep our eyes focused on what brought us here — delivering an excellent product at an affordable price, while accommodating our customers’ needs as if they were family. That is what we would like to pass on to our customers… the trust, the quality and the experience of two generations. We hope to have you as a customer, and, a part of our family. Sincerely, Felix Zykoff, Founding Partner
- NYS Licensed Public Water Operator
- WQA Member
- WQA Master Water Specialist
- WQA Certified Installer
- Over 70 years combined experience in water treatment
- GE Osmonics Platinum Dealer
- Continuing education in water treatment
What our clients have to say
Thank you. When you told me the water from the Cleone RO system was going to taste great, and be healthier for me, I believed you. What you should have said is that I would be the best tasting water I have had since moving to Orange County. The system has delivered on every level. Thank you Ideal Water for water that is IDEAL!!!
I am so glad we contacted you about our problem with our water. You checked it out and recommended a certain system to take out the sulfur smell. It is working very well and I am completely satisfied with the system. I am glad Ideal Water installed this system. Our water is no longer a problem.
Outstanding professionalism, reliability and courtesy. Every call promptly returned and appropriate service promptly rendered. In all areas, on a scale of 1 - 5 with 5 being the highest - a 5 in all categories.
Since you installed my "Merlin" on-demand osmosis water treatment system, me and my family have truly enjoyed the crystal clear & great tasting water. Keep up the great work!
I moved from New York City to upstate New York and I have well water. Little did I know the water was totally different. For example, there was a very bad egg smell and taste. It was so bad that I couldn’t stand it anymore. We had a water softener from Culligan and it didn’t do anything. I found Ideal Water and had a new system put in. Well, when I tell you what a difference brushing my teeth and drinking with real good true water was like - it was Heaven. Ideal Water really helps the public with treating whatever you need as if they were family. They just don’t try to sell you something. Their products really, truly help and are pocket perfect. Thank you Ideal Water....... truly :)
You are very professional - you explain things so “ordinary” people can understand the process. You show up on time, you return phone calls promptly and your fees are reasonable. You’re reliable and courteous also.
Returns Calls ! On Time For Appointments ! Leaves Work Area Clean & Neat ! People Are Pleasant, Kind & Courteous ! Price is Reasonable ! Good People ! NO COMPLAINTS !!!
Will, I just wanted to thank you and Felix for the service and professionalism you and your company has given to my family since we move to the Hopewell area. You have taken care of every question that I have had about my water treatment. I only wish that the other contractors who have supplied work to our house would have given me the prompt attention Ideal Water gave me.
I commend you for your knowledge of your product and expertise in service rendered. (Ideal Water) is also very good at educating us as to what the product does. Thanks for your PROMPT and EXCELLENT service.
We never felt Ideal Water was a high pressure business that pushed us to purchase products we never needed. When we needed assistance with our water softener or UV system, someone came the same day. Everyone we dealt with were courteous and patient - it was like dealing with close friends.
I am pleased with your excellent customer service! … very happy with your company and all of the representatives. When I needed you, you were there.
Since my family and I moved to Dutchess County 16 years ago, we’ve lived in two houses, both equipped with Ideal Water softeners. Not once during those 16 years has either unit given us any problem or otherwise required any repair. Needless to say, the quality of Ideal Water’s equipment is, in my eyes, outstanding. In addition to the quality of their product, Ideal Water’s service is second to none. Anytime I have a question or just want my unit checked, they are always courteous, professional and fast to respond. In sum, Ideal Water’s equipment and service is, well...IDEAL!!
I liked the amount of information I was able to obtain from Felix. We have water softener for 3 weeks now... Getting the Ideal Water, water softener was a great decision for us. They were able to deliver and perform the work to hook up the unit within 24 hour notice. They were very informative and answered all of my questions. Ideal water is a family business which they should be truly proud of.
Personal service and the ability to listen to the customers concerns and address them accordingly. Understanding what needs to be done and proper execution of the plan of action bring it to fruition. The new water softener is working great. No sulfur smell and I have not had to use the h2o2 injection. Thanks!
Will from Ideal Water was over my house this morning to install our new water softener. Will was right on time, 8am as promised. He was courteous and professional. The workspace wasn't exactly conventional however the installation was still quick and painless (about 90 minutes) Will took special care to be sure that it wasn't too messy when the water drained from the pipes; in fact my daughter makes a bigger mess on bath night!! My wife called me at 9:30am and said that she already felt a huge difference in the water texture. Difficult to describe, just different! We had previously called “brand x” for a quote and although we didn't encounter any problems with them, we just felt more comfortable contracting a specialist as opposed to a generalist. In fact, when you boil it down, the specialist vs. generalist issue was the most important issue to me and my wife. The fact that the price was 30% LOWER with Ideal Water was just icing on the cake, we would have used their services even if the price was higher!
My wife and I spoke to Felix at a Home Show. He was extremely knowledgeable and made us feel comfortable. We decided that if we ever needed a water system he would be the person doing the installation. We installed a new water system in January of 2007, it was a great investment!! Our water is potable, and everything is so much cleaner (dishes, clothes). After showering our hair feels lighter and cleaner. There is no residue, or odor. We are extremely satisfied with our new system.
Not only what we heard and saw about the different kinds of systems but the time you took answering our questions, and concerns. It as been about 9 months since you put our system in and when we saw you again at the Home Show you once again took the time to talk to us about our water system. Thank you.
"We moved into a new house in November - 2003 and immediately contacted Ideal Water for a possible installation of a water treatment system. While discussing where the system would be situated, Mr. Zykoff noticed an area in the basement that was not completely sealed to the outside under an overhang. (The builder immediately corrected the situation in that and one other area.) We contracted with Ideal Water for a water softener and an RO (reverse osmosis) system. We have since had excellent service & all of our concerns answered to our satisfaction. If visits were necessary they were in a timely manner. We would not hesitate to recommend Ideal Water or the Zykoff’s to anyone."
"The immediate, professional, knowledgeable customer service provided by Felix on the initial phone call made us instant believers in this company. No need to shop around. Ideal water is the answer. Too bad there is no need for more contact with Felix & William. (Our system has been working flawlessly for 5 years.) Great people!"